You have 30 days from the date you receive your order to request a return. It's important to note that exchanges are not possible, only refunds. Returned items must be sent back from the same address they were delivered to.
The customer is responsible for all return shipping and customs fees, regardless of the reason for the return. There are three options for handling return fees:
- WE IN STYLE can send you a PayPal link for the amount, and provide a return label upon payment;
- WE IN STYLE can provide a return voucher and deduct the return fees from your refund;
- or you can choose to ship the return using a carrier of your choice to our specified address.
Once you've completed the online return request or received confirmation from us, prepare your package for return. We recommend using the original WE IN STYLE box if possible. If not, use a sturdy box and secure it well.
Ensure that all returned items are in the same condition as when they were received, including original packaging and labels :
- Underwear and hosiery should be unworn and in their original unopened packaging if possible.
- Shoes and accessories must be returned in their original brand box within the parcel.
- The original box and/or dust bag must not be damaged as they are considered part of the product.
To ensure a refund, make sure your return adheres to the instructions above. If so, we will process refunds using the same payment method used for purchase, excluding any shipping costs.
Refunds are typically processed within a few days, but processing times can vary based on the payment method and bank institution.
