FAQs

How to shop and place an order

You can modify or cancel your order as long as it has not yet been shipped. Contact our customer service department as soon as possible to request changes.

No, customer accounts are optional; all you need is an email address or a phone number to place and track orders. In order to check out faster, access your wishlist, and receive order updates, we recommend setting up an account.

If you create your account, you'll be automatically enrolled in our loyalty program. Unlock exclusive rewards – from early sale access and priority customer care to special prices.

To log into your customer account :  

  1. Click on the icon shaped like a person in the top right-hand corner of the menu
  2. Enter your email in the required field
  3. Enter your 6-digit verification code 

We use a one-time 6-digit verification code instead of a traditional password. This code is sent directly to your email each time you attempt to log in. Simply enter this code when prompted to securely access your account. This method enhances security while making the login process simpler and more convenient.

Placing an order is easy and straightforward:

  1. Browse or Search: Start by selecting a category or brand from the top navigation menu, or use the search function to find a specific style, color or brand.
  2. Add to cart: Choose the items you wish to purchase and click "Add To Cart" Make sure you've added everything you want before moving on to the next step.
  3. Checkout: Proceed to checkout by signing into your account. If you don't have an account, you can continue as a guest.
  4. Enter Details: Fill in your shipping address & select a payment method
  5. Place Your Order: After reviewing your order details, submit your order. We'll send you a confirmation and keep you updated on your order's progress until it's delivered to you.

Pricing and payment

This is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.

We accept Visa, MasterCard, Maestro and American Express.

You can use Apple Pay, Google Pay and PayPal.

Delivery, duties and taxes

Once your order is confirmed, we'll dispatch it within 2 business days. The delivery timeframe depends on your location, typically ranging from 1 to 7 business days. 

We'll provide you with tracking information and an estimated delivery date via email, so you can monitor your order's progress. 

Additionally, you can track your order by visiting the Orders section in your customer account. 

The cost of delivery varies based on the size, weight, and destination of your order. However, we are pleased to offer free delivery for orders over €600 within the EU and over €500 for other countries. For orders below these amounts, the delivery fee will be displayed at checkout, allowing you to see the exact cost before finalizing your purchase.

We offer two delivery methods for your convenience: DHL Express and DHL Standard. Choose the option that best suits your needs at checkout.

If the package you receive does not match the provided visual examples of a WE IN STYLE package (e.g., different tape used, signs of opening), we advise you to refuse the delivery. Please contact us immediately to report the discrepancy so we can address the issue with DHL as soon as possible.

Customs duties and import taxes may apply to international deliveries, depending on your country's customs laws and regulations. These charges are the responsibility of the recipient and may vary according to the value of the order and local customs regulations. We recommend that you check your country's customs regulations before placing an order.

Returns and refunds

To ensure a refund, make sure your return adheres to the instructions above. If so, we will process refunds using the same payment method used for purchase, excluding any shipping costs.

Refunds are typically processed within a few days, but processing times can vary based on the payment method and bank institution.

Once you've completed the online return request or received confirmation from us, prepare your package for return. We recommend using the original WE IN STYLE box if possible. If not, use a sturdy box and secure it well. 

Ensure that all returned items are in the same condition as when they were received, including original packaging and labels : 

  • Underwear and hosiery should be unworn and in their original unopened packaging if possible. 
  • Shoes and accessories must be returned in their original brand box within the parcel. 
  • The original box and/or dust bag must not be damaged as they are considered part of the product.

You have 30 days from the date you receive your order to request a return. It's important to note that exchanges are not possible, only refunds. Returned items must be sent back from the same address they were delivered to. To initiate a return, you can : 

If you receive a defective or damaged item, please contact our Customer Service immediately at customercare@we-in-style.com. Provide detailed information about the defect and send photos. Our team will review your claim and find a solution as quickly as possible.

The customer is responsible for all return shipping and customs fees, regardless of the reason for the return. There are three options for handling return fees: 

  • WE IN STYLE can send you a PayPal link for the amount, and provide a return label upon payment; 
  • WE IN STYLE can provide a return voucher and deduct the return fees from your refund; 
  • or you can choose to ship the return using a carrier of your choice to our specified address.