FAQs

You can modify or cancel your order as long as it has not yet been shipped. Contact our customer service department as soon as possible to request changes.

No, customer accounts are optional; all you need is an email address or a phone number to place and track orders. In order to check out faster, access your wishlist, and receive order updates, we recommend setting up an account.

If you create your account, you'll be automatically enrolled in our loyalty program. Unlock exclusive rewards – from early sale access and priority customer care to special prices.

To log into your customer account :  

1. Click on the icon shaped like a person in the top right-hand corner of the menu
2. Enter your email in the required field
3. Enter your 6-digit verification code 

We use a one-time 6-digit verification code instead of a traditional password. This code is sent directly to your email each time you attempt to log in. Simply enter this code when prompted to securely access your account. This method enhances security while making the login process simpler and more convenient.

Placing an order is easy and straightforward:

1. Browse or Search: Start by selecting a category or brand from the top navigation menu, or use the search function to find a specific style, color or brand.
2. Add to cart: Choose the items you wish to purchase and click "Add To Cart" Make sure you've added everything you want before moving on to the next step.
3. Checkout: Proceed to checkout by signing into your account. If you don't have an account, you can continue as a guest.
4. Enter Details: Fill in your shipping address & select a payment method
5. Place Your Order: After reviewing your order details, submit your order. We'll send you a confirmation and keep you updated on your order's progress until it's delivered to you.

This is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.

We accept Visa, MasterCard, Maestro and American Express.

You can also use Apple Pay, Google Pay, Shop Pay and PayPal.

Once your order is confirmed, we'll dispatch it within 2 business days. The delivery timeframe depends on your location, typically ranging from 1 to 7 business days. 

We'll provide you with tracking information and an estimated delivery date via email, so you can monitor your order's progress. 

Additionally, you can track your order by visiting the Orders section in your customer account. 

The cost of home delivery varies based on the size, weight, and destination of your order. However, we are pleased to offer free delivery for orders over €300 for Express Chronopost Home Delivery & over €600 for DHL Express Home Delivery. Additionally, delivery to Pickup Points in France is free with no minimum purchase. For orders below these amounts, the home delivery fee will be displayed at checkout, allowing you to see the exact cost before finalizing your purchase.

We offer two delivery methods for your convenience: DHL Express (Worldwide) and Chronopost (EU only). Choose the option that best suits your needs at checkout.

If the package you receive does not match the provided visual examples of a WE IN STYLE package (e.g., different tape used, signs of opening), we advise you to refuse the delivery. Please contact us immediately to report the discrepancy so we can address the issue with DHL as soon as possible.

All our products are shipped from France, where our company is based. We manage the preparation and dispatch of orders directly from our warehouse in France, in collaboration with our logistics partner, DHL.

Customs duties and import taxes may apply to international deliveries, depending on your country's customs laws and regulations. These charges are the responsibility of the recipient and may vary according to the value of the order and local customs regulations. We recommend that you check your country's customs regulations before placing an order.

To ensure a refund, make sure your return adheres to the instructions above. If so, we will process refunds using the same payment method used for purchase, excluding any shipping costs.

Refunds are typically processed within a few days, but processing times can vary based on the payment method and bank institution.

1. Click the profile icon in the store menu.
2. Sign in to your account:
3. Enter your email address and click "Continue."
4. Check your email inbox for a message from our store and copy the 6-digit verification code.
5. Go back to the store and enter the 6-digit code.
6. Click “Request a return” for the order you wish to return.
7. If your order includes multiple items, select the ones you want to return.
8. Choose a return reason and leave a message for our team if needed.
9. Click “Request a return.”

Once your return request is approved, you'll receive an email with shipping instructions and a return label (if needed). After the item is received and inspected, your refund will be issued.

Once you've completed the online return request or received confirmation from us, prepare your package for return. We recommend using the original WE IN STYLE box if possible. If not, use a sturdy box and secure it well. 

Ensure that all returned items are in the same condition as when they were received, including original packaging and labels : 

• Underwear and hosiery should be unworn and in their original unopened packaging if possible. 
• Shoes and accessories must be returned in their original brand box within the parcel. 
• The original box and/or dust bag must not be damaged as they are considered part of the product.

You have 30 days from the date you receive your order to request a return. It's important to note that exchanges are not possible, only refunds. Returned items must be sent back from the same address they were delivered to. To initiate a return, you can : 

• Contact us via email with your order number at customercare@we-in-style.com 
• Request a return from your customer account

If you receive a defective or damaged item, please contact our Customer Service immediately at customercare@we-in-style.com. Provide detailed information about the defect and send photos. Our team will review your claim and find a solution as quickly as possible.

The customer is responsible for all return shipping and customs fees, regardless of the reason for the return. There are three options for handling return fees: 

• WE IN STYLE can send you a PayPal link for the amount, and provide a return label upon payment; 
• WE IN STYLE can provide a return voucher and deduct the return fees from your refund; 
• or you can choose to ship the return using a carrier of your choice to our specified address.

In general, discounts and coupons cannot be combined. This includes referral rewards, welcome offers, and other promotional codes—only one discount can be applied per order unless specifically stated otherwise.

For the most up-to-date and complete list, please refer to the Reward Overview screen. Examples:

• Newsletter Signup : 10% OFF your 1st order on a curated selection.
• Post a Reel where you unbox your recent order, mention @we_in_style in caption and tag the product on‑screen.
  Hashtag filter = #weinstylehaul (optional)
  Manual review - 7 days after completion
• Cashback is applied at your tier rate on full-price purchases only. Purchases with discounts or reduced prices are not eligible.

1. Sign up or log in on our site.
2. Complete your profile — this activates your Initial membership.
3. Newsletter bonus: 10 % off your first order when you signup for our newsletter, see eligible products here.

You can redeem your points as store credit at checkout or directly from your Dashboard. The conversion rate is simple: 100 points = €1 in store credit.

At checkout, just select “Generate New” to turn your points into a discount coupon. You can also generate coupons anytime from your Rewards Dashboard.

Please note:

• You can use points to cover up to 20% of your order total.
• Any unused points will stay in your until they expire.

Log in and visit your Dashboard.

View your points balance, tier progress and pending rewards in real time.

Receive email notifications whenever you move up a tier or earn a major reward.

Yes, your tier discount is automatically applied at checkout on eligible items from the curated selection. No need to enter a code—just make sure you’re logged into your account to enjoy your benefits.

Our loyalty program is designed to reward your engagement. As you refer friends or shop with us, you unlock new levels—each with increasing perks and exclusive access.

• Everyone starts with the Initial tier simply by signing up and completing their profile. You'll immediately receive a 10% welcome coupon if you subscribe to our newsletter.
• Reach the Silver tier by making 3 referrals or spending €1,000. Enjoy 15% off a curated selection and start earning 3% cashback on qualifying purchases.
• Move up to Gold with 5 referrals or €2,000 spent. This tier offers 20% off curated pieces, 4% cashback, and access to exclusive brands.
• At Platinum, unlocked with 10 referrals or €4,000 in purchases, you’ll get 30% off our curated selection, 5% cashback, priority customer support, and even more exclusive brand access.

And if you're ready to go beyond Platinum—just ask. We’ll craft ultra-exclusive offers just for you.

We applies one cashback rate based on your current tier:

• Silver: 3 %
• Gold: 4 %
• Platinum: 5 %

1. You cannot combine multiple cashback rates—only the highest applicable rate is applied.
2. Purchases with discounts or reduced prices are not eligible.

Cashback and referral rewards are credited 35 days after the purchase or your friend's validated order—this includes a 30-day return window plus 5 days for delivery processing.

There is the inactivity-based expiration:

• Initial: 6 months
• Silver & Gold: 12 months
• Platinum & VIP: 24 months

Points reset their expiration countdown each time you earn or redeem any points

Your friend’s referral discount is applied immediately at checkout when they use your referral link or code. No need to enter anything manually—the discount is automatic!